Common Questions

General information

Why can’t I call or email a guest or host before booking?
Contact information such as Email addresses and phone numbers are shared automatically by our system, after a booking/reservation request has been accepted ...
Fri, 18 Aug, 2017 at 12:20 PM
How does Afristay handle security deposits?
Security deposits help cover accidents that occur during a reservation, like a broken window, damaged furniture, or an unreturned key.  Hosts can add a ...
Fri, 18 Aug, 2017 at 12:20 PM
How are cleaning (or admin) fees added and calculated?
Hosts can add or edit a cleaning/admin fee in your Rooms/Units in the Login Area. Each room can have its own admin/cleaning fee. It is a one-time fee, p...
Fri, 21 Apr, 2017 at 11:32 AM
Afristay Bank Details
Our bank details are: Standard Bank Account Name: Afristay pty ltd Account Number: 070614946  Branch: Thibault Square Branch code: 02090900 Referen...
Fri, 18 Aug, 2017 at 12:20 PM
Service Fees
For Guests Bookings is entirely free. There are no fee's. For Hosts we charge an All-inclusive Host commission fee: we deduct our main fee from hos...
Fri, 18 Aug, 2017 at 12:21 PM
Cancellation Terms and refunds
We have 4 different cancellation terms for listings. 1. Flexible - Cancellation 1 day or more from arrival date: Full refund (less handling fee...
Fri, 18 Aug, 2017 at 12:21 PM
Guest refunds
Refunds can only be effected by the same method that payment was made, e.g. payment via credit card can only be refunded via credit card, and likewise with ...
Fri, 18 Aug, 2017 at 12:21 PM
How are the listings ranked on the search results?
We aim to return the best and most relevant search results for guests, specifically we want to reward hosts that give guests the best experience. Wi...
Sat, 7 Nov, 2015 at 10:38 PM
Best Price Guarantee
If "Best Price Guaranteed" is indicated on the Listing page. Then you are getting the lowest possible price at the time of booking - guaranteed. ...
Fri, 18 Aug, 2017 at 12:22 PM
What is Instant Booking and how does it work?
Instant Booking allows guests to perform immediate bookings without requiring hosts to review\approve reservation requests.  This is a highly recomm...
Wed, 18 Mar, 2015 at 10:50 PM